Desert Cities Allergy & Otolaryngology

Multiple customers highly praise Dr. Lam for being caring, compassionate, highly knowledgeable, and straightforward. One reviewer, a former 9/11 first responder diagnosed with cancer, specifically commends Dr. Lam for his concern, thoroughness, and expertise, stating that Dr. Lam has a patient for life.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers consistently criticize the front office staff for rudeness, lack of eye contact, snarky attitudes, failure to apologize for mistakes, and poor communication. Issues include being called by the wrong name, being ignored, receiving no calls for appointments, long waits for allergy shots, and unprofessional behavior when handling paperwork and prescription errors.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Front office staff often fail to provide clear instructions or follow up on appointments.
• Patients report long waits and overcrowded waiting rooms.

One review highlights significant concerns about inaccurate medical records, stating that due to these errors, a tumor was not removed as scheduled, and a full report was submitted to the insurance company. This suggests potential risks associated with record-keeping at the clinic.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

One reviewer experienced a prescription being sent to the wrong pharmacy, indicating a lack of attention to detail and follow-through on patient care. The reviewer also noted that the clinic did not promptly address the issue, leading to dissatisfaction and a decision to cancel future visits.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

Multiple customers mention long waits in the lobby and delayed start times for services like allergy shots. One reviewer reported an hour-long wait and felt the doctor did not listen adequately, while another noted that appointment scheduling and record transfers were poorly organized, leading to frustration.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Appointment scheduling can be confusing, with staff providing inconsistent information.
• Allergy shot start times are frequently delayed.