Desert European Motorcars

Several reviewers reported unexpected out‑of‑warranty repair costs shortly after purchase, particularly for high‑end models like a Bentley with only 3,000 miles. One customer was charged over $3,000 for adaptive cruise control and night vision system issues that were not disclosed at sale. This suggests a pattern of warranty limitations that may leave buyers unexpectedly responsible for significant repairs.

Source: 2 of 8 reviews • Confidence: medium (explicit mention of out‑of‑warranty repairs)

Multiple customers noted poor responsiveness. One caller from out of state sent extensive trade‑in documentation but received no response for days, and the desired car was sold without notice. Another reviewer waited over a week for a reply about a vehicle inquiry, highlighting a recurring theme of delayed or absent communication.

Source: 3 of 8 reviews • Confidence: high (recurring theme of delayed communication)

One reviewer purchased a certified Rolls‑Royce Wraith that was far from “super condition,” with extensive repainting and mechanical malfunctions, including door lock issues. The dealership initially resisted returning the vehicle, indicating potential dishonesty in certification practices.

Source: 1 of 8 reviews • Confidence: medium (explicit mention of misrepresented certified vehicle)

Positive feedback highlights courteous and professional staff, such as sales rep Gordon Stewart and Austin Day, who were praised for helpfulness, prompt phone responses, and thorough vehicle setup assistance. However, these positive experiences are contrasted with broader complaints about overall dealership professionalism.

Source: 3 of 8 reviews • Confidence: medium-high (mixed but leaning toward positive for specific staff)

Several reviewers noted a “fantastic selection” of luxury cars, including older classic models, and appreciated the variety of in‑stock options. This suggests the dealership maintains a broad inventory that caters to diverse luxury preferences.

Source: 2 of 8 reviews • Confidence: high (explicit mention of good selection)