Desert Valley Medical Group
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What reviewers say
Desert Valley Medical Group receives high praise for attentive doctors, efficient urgent care, and friendly staff across multiple reviews.
Themes summarized from customer reviews (sample of 8)
How would you describe the quality of care provided by the doctors at Desert Valley Medical Group?
Multiple reviewers consistently highlight the doctors as highly attentive, professional, and thorough. Specific physicians such as Dr. Les Scarrott, Dr. Alhurani, Dr. Rajkumar, and Dr. Scarrott are frequently praised for taking extra time to explain health issues, answer questions, and seek long-term solutions rather than just symptom relief. One reviewer noted that the doctors are the best in the high desert and have maintained a positive relationship over many years.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
What is the typical experience like at the urgent care department?
Guests often mention excellent service at the urgent care, describing efficient yet patient handling, clean rooms, and prompt prescription delivery via text and onsite pharmacy. One reviewer, who works in healthcare, praised the staff's professionalism and noted that the experience was superior to many other settings they have encountered, potentially leading them to become a full-time patient.
Source: 1 of 8 reviews • Confidence: medium-high (single detailed review)
How is the staff's demeanor and customer service at Desert Valley Medical Group?
Several reviewers emphasize the cheerful, friendly, and polite nature of the staff across both the doctor's office and urgent care. Patients appreciate being greeted warmly, feeling known personally, and receiving support from front desk personnel and medical assistants. One reviewer specifically mentioned the staff making a doctor's visit comfortable and worry-free.
Source: 6 of 8 reviews • Confidence: high (recurring theme)
Are there any notable concerns or negative experiences reported?
One review expressed dissatisfaction with the urgent care experience, citing issues with prescription processing and communication from the provider, which led to frustration and uncertainty about receiving necessary medication. This is the only negative feedback among the eight reviews provided.
Source: 1 of 8 reviews • Confidence: low (single isolated complaint)
Ratings
4.5
★★★★★4.5315 reviews
Location
16850 Bear Valley Rd, Victorville, CA 92395
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Details
- Plus Code
- FPC2+WQ Victorville, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ0SCKl8Jmw4ARERG1yaRqwFo
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