Diamond Chevrolet GMC Parts

Multiple customers highlight excellent customer service, describing salespeople like Frank Goodale and Gary as patient, accommodating, honest, and knowledgeable. These positive interactions often mention no pressure sales tactics and willingness to assist with out-of-town buyers.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Sales staff named: Frank Goodale, Gary

Several reviews report bait-and-switch situations, where advertised deals were not honored, and customers were pressured to accept higher prices or faced undisclosed vehicle issues. One reviewer described outright lies about vehicle features and future maintenance.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Issues noted: undisclosed flat tire, missing remote start, price increase

At least two reviews mention poor follow-through: one customer was texted late about a sold truck and not contacted for promised follow-up, and another reported no callback from the original salesperson after initial arrangements.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One review indicates that returning customers receive poorer service, with the dealership acting entitled and blaming the customer for past issues, leading to a decision not to return.

Source: 1 of 8 reviews • Confidence: low (single anecdote)

One review notes that despite ongoing renovations, the building was described as squeaky clean and even provided entertainment for children, suggesting a welcoming atmosphere.

Source: 1 of 8 reviews • Confidence: medium (specific observation)