Dignity Health - Community Hospital of San Bernardino Emergency Room

Multiple customers describe the staff as excellent, super friendly, and professional, noting that they provided calm and compassionate care during stressful situations, including after a motorcycle accident and during surgery. Guests often mention the kindness and patience of doctors, nurses, and support staff, and appreciate the extra comforts provided in patient rooms.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers report issues with billing, stating that they received unexpectedly high charges despite brief visits and minimal treatment. One reviewer mentioned a $7,000 insurance bill plus a $1,000 out-of-pocket charge after a short consultation and CT scan, suggesting the hospital may prioritize revenue over patient care.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One review specifically criticizes a security/front desk employee named Perla Morales, describing her as rude, disrespectful, and lacking compassion. The reviewer expresses disappointment that such an attitude exists in a hospital setting and hopes for improvement.

Source: 1 of 8 reviews • Confidence: low (single incident)

Contrary to some negative feedback, one Spanish-speaking patient reports no issues communicating, stating that staff understood them well and did not judge their English proficiency, which contributed positively to their experience.

Source: 1 of 8 reviews • Confidence: medium (positive exception)

One review mentions broken chargers in employee parking, implying a lack of attention to guest convenience, though this does not directly affect patient care. No other reviews mention similar facility issues.

Source: 1 of 8 reviews • Confidence: low (isolated comment)