Domino's Pizza
Delivery/carryout chain offering a wide range of pizzas & a variety of other dishes & sides.
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What reviewers say
Domino's Pizza reviews highlight issues with food safety, order accuracy, and customer service, alongside praise for fast delivery and good staff.
Themes summarized from customer reviews (sample of 8)
How reliable is Domino's Pizza in handling food safety issues, such as undercooked or contaminated food?
Several reviewers reported serious food safety concerns, including undercooked pizza leading to food poisoning and maggots found in a pizza. These incidents prompted complaints to management and corporate, with one customer suggesting a training on foodborne illnesses. However, one review noted that the manager claimed food poisoning symptoms typically appear after 48 hours, offering only a credit instead of a refund.
Source: 3 of 8 reviews • Confidence: medium (explicit mention)
What is the typical experience with order accuracy at Domino's Pizza?
Multiple customers reported receiving incorrect pizzas, with one case involving a pizza sitting for over an hour before delivery, resulting in a cold product. Another review mentioned a wrong pizza being given despite clear order details on the receipt, indicating potential issues with order verification.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
How would you describe the customer service quality at Domino's Pizza?
Customer service received mixed feedback. Some customers praised the quick response and helpfulness of staff, while others criticized rude attitudes from managers and difficulty in obtaining necessary confirmations (e.g., phone verification for order cancellation). One specific complaint highlighted a lack of greeting and poor communication from an employee named Rocio.
Source: 4 of 8 reviews • Confidence: medium (conflicting evidence)
What is the typical delivery speed for Domino's Pizza orders?
Several reviewers commended Domino's Pizza for its fast delivery, noting that pizzas were made quickly and arrived promptly. One customer specifically mentioned an impressive delivery time and praised the driver's politeness and cheerfulness.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
- Delivery turnaround: typically within 30-45 minutes
Are there any recurring issues with hygiene or cleanliness at Domino's Pizza locations?
One review explicitly reported finding maggots' eggs in a pizza, describing the establishment as poorly cleaned and the staff as rude. This suggests a notable hygiene concern at that particular location.
Source: 1 of 8 reviews • Confidence: low (single incident)
Ratings
3.6
★★★★★3.6548 reviews
Location
1136 N Mt Vernon Ave, San Bernardino, CA 92411
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Payments
Parking
Details
- Plus Code
- 4MCP+58 San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJqV-jUx1Tw4ARaKxrVlcwMnI
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