DoubleTree by Hilton Pomona

Multiple customers highlight the hotel's excellent service for events, noting that staff, including the Sales and Catering Coordinator and banquet captain, were accommodating and attentive. One review specifically praises the coordination for a high school 50-year reunion, describing the experience as outstanding and memorable.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention that rooms are spacious, comfortable, and exceptionally clean. Guests appreciate amenities such as large bathrooms, comfortable beds, and a well-equipped sitting area with a flat-screen TV. One reviewer describes the facility as top-notch and very handicap-friendly.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Multiple reviews criticize the hotel's food service. One event host reports running out of entrée options despite a paid buffet, deeming it unacceptable. Another guest describes breakfast as horrible, with old, reused food and dried-out bread, and notes that the hotel staff claimed the restaurant is separate, offering no resolution.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Several guests mention a lack of air conditioning in the lobby, corridors, and stairways, describing the environment as uncomfortable, especially during warmer periods. One reviewer describes the stairway as having no AC and the elevator as unbearable, opting to use stairs instead.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One review raises serious concerns about fraudulent booking activity, alleging that hotel employees may be involved in using a credit card without authorization. This reviewer advises avoiding the hotel due to the lack of care shown by staff when addressing the issue.

Source: 1 of 8 reviews • Confidence: low (single incident)

Mixed impressions exist regarding maintenance. While some guests praise the cleanliness and top-notch facilities, another reviewer describes the hotel as looking like it's falling apart, with garbage left in common areas, grimy bathrooms, and a broken elevator. This guest finds the experience disappointing and suggests the hotel needs renovation.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)