Dr. Arsalan Pourteymour, MD

Several reviewers report difficulty reaching staff, with multiple attempts to call going unanswered or being hung up on. Prescription authorizations were frequently not processed despite faxes being sent, leading patients to seek urgent care for needed medications.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff often fails to return calls during business hours.
• Prescription authorization issues reported by multiple patients.

Multiple customers describe the staff, particularly named individuals Adriana and Crystal, as rude, unprofessional, and interruptive during calls. One reviewer noted a combative response from the doctor regarding a work restriction note.

Source: 6 of 8 reviews • Confidence: high (recurring theme)

• Staff members are frequently described as rude and unprofessional.
• Doctor's office staff reportedly becomes combative when questioned.

One review indicates that referrals recommended by Dr. Pourteymour were not sent out by the office until the patient personally called to request them, resulting in expired referrals that needed to be rewritten.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

• Referral processing delays noted by at least one patient.

While the doctor is praised for his clinical care and long-standing relationship with patients, the office staff is consistently criticized for poor service, with patients expressing dissatisfaction that may lead them to switch providers despite liking the doctor.

Source: 8 of 8 reviews • Confidence: medium-high (contrasting themes)

• Doctor receives positive feedback for clinical care.
• Staff issues may drive patients to consider switching.