Dr. Cynthia Moreno DO

Several reviewers praise Dr. Moreno's care, describing her as caring, knowledgeable, and effective, while multiple customers criticize the front office staff for poor customer service, long wait times, and unresponsive communication. One review noted that the practice is unwarranted in its praise, citing a lack of welcome and argumentative staff. Another mentioned that the office does not honor walk-in appointments as promised.

Source: 8 of 8 reviews • Confidence: medium-high (recurring theme)

• Appointment wait times: up to 20 minutes
• Referral processing delays: weeks to months
• Walk-in policy: not honored despite prior assurance

Multiple customers highlight Dr. Moreno's exceptional listening skills, empathy, and medical expertise, noting that she solved health issues that eluded other physicians and is worth the higher insurance cost for her patients.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention unfriendly front office staff, lack of greetings, strict tardiness policies (one minute late results in no appointment), and long response times (over 10 business days) for calls and portal messages. The office is also criticized for not clearly communicating its hours of operation.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

One review specifically states that they have never seen Dr. Cynthia Moreno during their five years of being a patient, indicating that patients may be frequently referred to other providers or PAs instead.

Source: 1 of 8 reviews • Confidence: low (single mention)