East Valley Urgent Care Pet Clinic
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What reviewers say
East Valley Urgent Care Pet Clinic receives mixed reviews, with praise for compassionate care and concerns about sanitation and emergency handling.
Themes summarized from customer reviews (sample of 8)
How does East Valley Urgent Care Pet Clinic handle animal remains and sanitation?
Several reviewers expressed serious concerns about the clinic's sanitation practices and improper disposal of diseased animals, noting investigations into these issues.
Source: 1 of 8 reviews • Confidence: low (single negative review)
What is the quality of staff communication and service during pet euthanasia?
One reviewer found the staff compassionate during euthanasia but criticized a significant oversight regarding an urn with a pet photo, leading to a defensive response from staff.
Source: 1 of 8 reviews • Confidence: medium (specific incident described)
How do patients describe the care for emergency pet conditions?
Multiple reviewers praised the clinic for outstanding care in emergencies, highlighting professionalism, compassion, and quick, thorough treatment for conditions like seizures, cactus injuries, and bloody diarrhea.
Source: 5 of 8 reviews • Confidence: high (recurring theme of positive emergency care)
- Emergency care keywords: seizures, cactus injury, bloody diarrhea, IV fluids, blood transfusion
Are there concerns about the clinic's emergency handling and pricing transparency?
One reviewer reported a critical emergency case where the clinic failed to stabilize the pet adequately, leading to a tragic outcome, and questioned the clinic's recommendation to transfer the pet elsewhere. Another reviewer noted high emergency costs without IV stabilization.
Source: 2 of 8 reviews • Confidence: medium (conflicting experiences noted)
- Emergency pricing keywords: $1700 diagnostics, $400 alternative option
- Emergency handling keywords: no IV, discharged in critical state
What are reviewers' opinions on staff kindness and responsiveness?
Several reviewers highlighted the kindness and patience of staff members like Brittany, Heather, Dr. Rizk, Adrienne, and Celeste, noting that they took time to answer questions and care about pet health.
Source: 3 of 8 reviews • Confidence: high (explicit mention of staff kindness)
- Staff names mentioned: Brittany, Heather, Dr. Rizk, Adrienne, Celeste
Ratings
3.1
★★★★★3.1180 reviews
Location
938 N Diamond Bar Blvd, Diamond Bar, CA 91765
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Amenities
Parking
Details
- Plus Code
- 25MV+XM Diamond Bar, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ3w2JNz4sw4ARIcwJevOu-LQ
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