El Super

Several reviewers praise the customer service, noting that Maria, the head of catering, was very helpful and polite during a recent event. However, other customers report poor service, especially from Manager Dallana, who was criticized for lacking essential customer service skills and being dismissive.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Multiple customers mention cleanliness issues, including long lines, filth, and health hazards such as cockroaches in seafood and lack of glove changes in the meat department, which they consider a cross-contamination risk.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Reported hygiene issues: cockroaches in shrimp, glove changes in meat department

One reviewer notes that El Super offers great prices, while another mentions that prices are decent but customer service in the meat and fish department could be better.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

Guests often mention that food quality is better than other supermarkets, but there are reports of spoiled meat and bugs inside pre-packed Tamarindo pods, indicating occasional quality control issues.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Quality concerns: spoiled ground chicken, bugs in Tamarindo pods

One review criticizes the meat department for lacking English-speaking staff, requiring a customer to translate, which the reviewer felt was unfair and potentially discriminatory.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)