El Super
Supermarket chain selling produce, dairy, meat & other familiar grocery items.
Location
570 S Mt Vernon Ave, San Bernardino, CA 92410
Photos
What reviewers say
El Super grocery store reviews highlight concerns about food safety, portion sizes, pricing, staff attitudes, and managerial behavior.
Themes summarized from customer reviews (sample of 8)
Is the food at El Super safe to consume, especially for pregnant customers?
Multiple customers reported finding rotten or expired items, including a moldy coconut water and spoiled chicken salad and milk, raising serious safety concerns, especially for pregnant shoppers.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Have portion sizes and pricing changed at El Super recently?
One reviewer noted that the portion size for a Mexican food plate has decreased from four to three tortillas and that the price has increased, potentially affecting customer satisfaction.
Source: 1 of 8 reviews • Confidence: medium (single review observation)
How is the customer service at El Super, particularly with elderly or assisted customers?
A customer reported poor service from a staff member who rudely prevented an elderly mother from grabbing freshly baked bollios, indicating a lack of empathy and hospitality.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
What is the quality of produce and meat at El Super?
Several reviewers praised the quality of meat and produce, noting helpful staff in the produce section who retrieved items from the back.
Source: 2 of 8 reviews • Confidence: medium-high (recurring positive theme)
How friendly are the register workers and overall staff at El Super?
Multiple reviews mentioned that register workers and overall staff are unfriendly, affecting the shopping experience despite good product quality.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Are there issues with menu clarity and food preparation at El Super?
One reviewer found a carnitas burrito dry and a chile relleno overly soaked in chili juice, with no menu indication, leading to dissatisfaction and a decision not to return.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Is there a perception of discrimination at El Super?
A customer experienced discriminatory treatment when repeatedly asked if they wanted a burrito instead of a large cup of menudo, suggesting cultural insensitivity from an employee.
Source: 1 of 8 reviews • Confidence: medium (single incident reported)
How is the managerial behavior at El Super perceived by customers?
One reviewer described the manager as bossy and unfriendly, contrasting with the friendliness of restaurant staff and security personnel.
Source: 1 of 8 reviews • Confidence: medium (single review observation)
Ratings
3.9
★★★★★3.91,827 reviews
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Highlights
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Details
- Plus Code
- 3MRP+72 San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJsUDtY9VSw4ARbh0LKrl_-CY
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