Empire Mechanical Air Systems

Multiple customers describe their experiences as 'A+' and 'excellent,' highlighting professionalism, reliability, and a smooth process from start to finish. Several reviewers specifically mention an 'easy and enjoyable' experience.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers commend the technicians' skills and ability to explain services clearly. Angelo and Jose are specifically praised for their expertise and professionalism, with one customer stating Jose is 'the best of the best.' Jo Ann is also noted for her knowledge and helpfulness in handling customer inquiries.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review noted a quick response via Angie's List, with an offer to travel a significant distance for a consultation. Another customer received a new system installation within four days of scheduling.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

Customers consistently praise the installation crews as 'top quality,' 'clean,' 'prompt,' and 'efficient.' One reviewer mentioned the team's ability to work effectively with a homeowner's association.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

While most experiences are positive, one review mentioned a need for improvement in communication. The customer stated they frequently had to initiate contact to receive updates on the process, which they found frustrating.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

One customer's heater stopped working on a Saturday, and a repair crew arrived on the following Monday, restoring heat within 15 minutes. This demonstrates their ability to address urgent issues promptly.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer appreciated the company's flexibility in identifying the right product, avoiding the need for a complete AC and furnace system replacement.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)