Estes Express Lines

Multiple customers reported delays, with deliveries arriving outside scheduled windows or significantly later than expected. For example, one review noted a delivery that was supposed to arrive at 2:00 PM was not brought until after 4:40 PM, and another mentioned a pallet of bricks delivered at 7:30 PM when the window was 10 AM to 2 PM. However, one review highlighted a scheduled afternoon delivery that arrived in the morning but was placed on a pallet. Overall, timeliness appears inconsistent.

Source: 5 of 8 reviews • Confidence: medium (recurring theme of delays)

Customer service is praised in several reviews, particularly noting Jennifer Capone's excellent responsiveness and quick replies. Conversely, other reviews criticize rudeness and poor communication, such as a driver described as rude and unsafe, and a lack of updates on a lost flooring order. Thus, service quality varies widely.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

One reviewer expressed dissatisfaction with the company's procedure of leaving a heavy wooden pallet for the customer to dispose of, citing it as environmentally unfriendly and poor service. No other reviews mention pallet handling.

Source: 1 of 8 reviews • Confidence: low (single mention)

Several reviews highlight positive interactions with specific employees. Gerardo and Jennifer Capone are commended for going above and beyond, with one reviewer thanking Gerardo for calling for backup to retrieve a freight box and another praising Jennifer Capone's excellent customer service and quick responses.

Source: 2 of 8 reviews • Confidence: high (explicit mention)