Europa Inn & Suites
Informal rooms, some with kitchenettes, in a casual hotel offering breakfast, parking & Wi-Fi.
Photos
What reviewers say
Europa Inn & Suites receives mixed reviews, with notable concerns about cleanliness, staff responsiveness, and safety, while some guests praise helpful staff and good location.
Themes summarized from customer reviews (sample of 8)
Is Europa Inn & Suites clean and well-maintained?
Multiple reviews describe the hotel as dirty, with issues such as dusty rooms, cigarette smells, food stains, and visible stains on bedding and towels. Several guests reported needing to leave due to poor cleanliness. However, one review notes the property itself is clean and well-decorated.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
- Common complaints: dusty rooms, cigarette smell, stains on bedding and towels
- One positive note: property itself is clean and nicely decorated
How is the staff at Europa Inn & Suites?
One review highlights very helpful staff, with a specific mention of David assisting the guest multiple times, making the stay smoother. Conversely, other reviews mention a lack of apology and poor responsiveness during check-in, with long waits and uncleaned rooms.
Source: 2 of 8 reviews • Confidence: medium (mixed evidence)
- Positive: Staff went out of way to assist
- Negative: Long check-in waits, unresponsive front desk
Is the location of Europa Inn & Suites convenient?
One review mentions the hotel is conveniently located near shops and services, suggesting good accessibility for guests needing nearby amenities.
Source: 1 of 8 reviews • Confidence: medium (single positive mention)
Are there safety concerns at Europa Inn & Suites?
Several reviews describe a sketchy area with homeless individuals congregating outside, raising safety concerns for guests.
Source: 3 of 8 reviews • Confidence: high (recurring theme)
- Safety concerns: sketchy area, homeless people in parking lot
What are the check-in experiences like at Europa Inn & Suites?
Multiple reviews report long wait times for check-in, with one guest waiting 40 minutes without apology. Another mentions the office being locked upon arrival, leading to a prolonged wait at the door.
Source: 2 of 8 reviews • Confidence: medium (explicit mention)
- Check-in issues: long waits, locked office, lack of apology
Does Europa Inn & Suites handle deposits and refunds properly?
One review indicates a problematic handling of deposits, with guests not receiving their refund after checking out early due to unsatisfactory conditions.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
- Deposit issue: guests did not receive refund after early checkout
Ratings
3.4
★★★★★3.4210 reviews
Location
13475 Palm Dr, Desert Hot Springs, CA 92240
Hours
Popular Times
Details
- Plus Code
- XF2X+87 Desert Hot Springs, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJV76greIh24ARClYeuFay7Nk
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