Excel Family Optometry

Multiple customers highlight that Dr. Nguyen and the staff are thorough, knowledgeable, and take time to answer questions without making patients feel rushed. The office is praised for its cleanliness and state-of-the-art equipment.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention a wide variety of frame styles and a pleasant experience selecting frames. However, a few customers report declining quality of lenses and frames, with one instance of a cracked frame that was not adequately addressed by the staff.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

Five of eight reviewers specifically note that the office is clean, frequently sanitized, and took extra precautions during the pandemic, making the experience pleasant and safe.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review criticizes the office for poor phone responsiveness and overpriced frames, while another reports an unprofessional handling of a cracked frame issue, indicating a lack of compassion and adequate resolution.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Seven out of eight reviewers highly recommend Excel Family Optometry, praising the staff, doctor, and overall experience, while one reviewer advises caution due to recent negative experiences.

Source: 7 of 8 reviews • Confidence: high (explicit mention)