Extended Stay America Suites- Los Angeles - Ontario Airport

Multiple guests highlight the outstanding service, particularly praising Assistant Manager Amber for her professionalism, warmth, and exceptional problem-solving skills. Several reviews mention that Amber's attentiveness and care transformed their stays into memorable experiences, making the hotel a top recommendation for future visits.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review explicitly reports a severe roach infestation requiring a room change, with the guest threatening to contact the health department. Another mentions an overwhelming odor that caused discomfort, suggesting potential health hazards. These issues contrast sharply with the positive service experiences.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Guests often mention the presence of a full kitchen, ample storage space, and a workspace suitable for office use, making the rooms practical for longer stays. However, entertainment options like TV variety and kid-friendly activities are noted as lacking.

Source: 1 of 8 reviews • Confidence: medium (recurring theme)

Several reviews describe quick and easy check-ins, with staff being friendly, professional, and helpful. One instance highlights Amber's willingness to assist with a cancellation issue, offering a refund and demonstrating strong customer service.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One review criticizes staff as horribly rude and unhelpful, citing long check-in times, property cleanliness issues (dog feces), and inadequate responses to aggressive guests. This contrasts with the overwhelmingly positive service reports.

Source: 1 of 8 reviews • Confidence: low (limited evidence)