Extended Stay America Suites- Redlands

Multiple customers note that the hotel is pet-friendly, which is considered a bonus.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Guests often mention that staff members such as Michael, Jelly, Blanca, and Kylee are friendly, accommodating, respectful, and go above and beyond to assist guests, making them feel like family.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

Several reviewers praise the cleanliness of the rooms and the availability of fresh towels and toiletries, noting that the Redlands location is notably cleaner compared to other locations.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

One review reports a severely unclean room with visible bugs and hair, while another criticizes the non-functioning elevator, slow shower drainage, and disorganized kitchenette supplies, suggesting guests consider alternative hotels.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

One guest notes a lack of popular movie channels like HBO and TNT, though the existing channels were acceptable.

Source: 1 of 8 reviews • Confidence: low (single mention)

After-hours desk staff were described as polite and helpful, providing a full refund when a guest encountered a severely unclean room.

Source: 1 of 8 reviews • Confidence: medium (specific incident)