Extra Space Storage

Multiple customers highlight the exceptional service provided by Manager Shauna and other staff members, describing them as professional, helpful, friendly, and going above and beyond to assist with unit selection, safety assurances, and personalized follow-up calls.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Staff praised for warmth, knowledge, and patience
• Online signup process described as easy

Reviewers consistently describe the facility as safe, clean, secure, and well-maintained, emphasizing the quality of the environment for storing belongings.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Facility manager personally congratulated customers on successful online signup

Customers mention convenient amenities such as 24-hour access, the ability to open gates with a phone (like a garage door opener), and electric gates for added convenience.

Source: 3 of 8 reviews • Confidence: medium (specific feature mentions)

• Online signup process described as easy

One review reports an unprofessional incident involving a manager threatening police over an accidentally taken company phone, leading to unfair treatment and a lack of apology. This is an isolated negative experience among otherwise positive feedback.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)

• Negative experience involves a manager's unprofessional behavior