Extra Space Storage

Multiple customers report that the online booking process is easy, allowing them to select a unit, pay, receive a free lock, and get unit information via text.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers highlight exceptional customer service, mentioning staff members Mona, Kyle, and Irasema as being supportive, knowledgeable, and kind.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

Guests often mention that the facilities are impeccably clean, safe, and well-maintained.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

One review notes that the staff is highly responsive and patient, answering questions with consideration.

Source: 1 of 8 reviews • Confidence: medium (specific example)

At least one reviewer praises Kyle for quickly resolving a lost key situation by drilling off the lock.

Source: 1 of 8 reviews • Confidence: medium (specific incident)