Extra Space Storage

Several reviewers note that while the initial signup price is attractive, the facility frequently raises rents, which they describe as extortionate and inconvenient. This recurring theme suggests potential for unexpected price hikes.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers highlight excellent customer service, mentioning friendly staff like Bri and Kevin who assist with unit upgrades, lock issues, and account management, making the experience quick and easy.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One review details a highly negative experience with a manager named Bri, describing her as rude, disrespectful, and unhelpful when the customer was moving out, leading to a complaint filed with corporate.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer reports that the mobile app has been non-functional for over a month, but when visiting in person, staff promptly addressed the payment issue, demonstrating helpfulness despite technical problems.

Source: 1 of 8 reviews • Confidence: low (limited evidence)