Family Foot and Ankle Center
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What reviewers say
Family Foot and Ankle Center receives high praise for compassionate care and friendly staff, though one reviewer reports unprofessional treatment and delays.
Themes summarized from customer reviews (sample of 8)
How would you describe the overall patient experience at Family Foot and Ankle Center?
Multiple customers highlight exceptional care, with doctors like Dr. Elle Farajian, Dr. Homan, and Dr. Shapiro receiving praise for their kindness, attentiveness, and expertise. The staff are frequently noted as friendly and helpful, creating a welcoming atmosphere. One review, however, reports unprofessional behavior, long waits, and a dismissive office environment.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
- Common themes: compassionate doctors, friendly staff, professional environment (except one case).
What specific services or doctors are most recommended?
Dr. Homan is repeatedly commended for his thoroughness, conservative approach, and ability to alleviate chronic foot pain, particularly for hammertoes. Dr. Elle Farajian is praised for her holistic care and gentle treatment of children. Dr. Shapiro receives mixed reviews, with one patient experiencing negative interactions despite his knowledge.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
- Recommended doctors: Dr. Homan, Dr. Elle Farajian, Dr. Shapiro (mixed).
How is the staff's demeanor and assistance?
Guests often mention the warmth and helpfulness of the nurses and technicians, such as Ezeru, who made patients feel comfortable during orthotic fittings. The overall impression is of a family-oriented office where staff go out of their way to ensure patient satisfaction.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
Are there any concerns about wait times or office policies?
One review notes significant delays, with patients waiting two to two and a half hours past scheduled appointments, and reports of unprofessional handling of cast fitting issues and parking disputes. No other reviews mention similar scheduling problems.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
- One case of long waits and perceived unprofessionalism.
Ratings
4.8
★★★★★4.8442 reviews
Location
984 W Foothill Blvd Suite B, Upland, CA 91786
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Details
- Plus Code
- 484M+GX Upland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJSWUKREAxw4AR7mf9Bao_R_U
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