Family Tow

Several reviewers mentioned high costs associated with towing and storage. One review described a total bill of $370 for a short storage period and release fees, with concerns about the lack of time stamps on the itemized receipt. Another mentioned a $400 charge for a tow from one location to another. However, one customer found the prices to be fair.

Source: 5 of 8 reviews • Confidence: medium (mixed feedback)

• Pricing keywords: "high cost", "expensive", "fair"
• Reported fees: storage, after-hours release

Family Tow is closed on weekends, but some reviewers noted they still tow vehicles during those times and charge after-hours release fees. One customer reported waiting an hour to be picked up.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

• Availability: closed weekends, but towing still occurs

Customer service experiences appear to be varied. Multiple customers praised the kindness and respectfulness of the employees, and one reviewer expressed gratitude for a free tow on Christmas Eve. However, one review described a negative interaction where staff laughed when asked to remove a vehicle from a parking spot and failed to send assistance.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

One review highlighted a very quick response time, with a tow truck arriving in 25 minutes. Conversely, another customer reported waiting an hour to be picked up.

Source: 2 of 8 reviews • Confidence: medium (varying response times)

One review mentioned a vehicle was towed without prior notice, which caused significant disruption.

Source: 1 of 8 reviews • Confidence: low (limited evidence)