Farmers Insurance - Abel Duran

Several reviewers reported delays in receiving promised services and incomplete refunds, indicating issues with timeliness and refund accuracy.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

Customer service quality is highly variable; while many customers praise the professionalism and helpfulness of staff like Adriana, Leslie Betancourt, Juana, and the overall team, others describe experiences as rude, unprofessional, and lacking follow-up.

Source: 8 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple customers mention receiving great coverage at a reasonable price, suggesting competitive pricing.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

• Pricing keywords: "reasonable price"

Several reviews highlight poor follow-up, with customers reporting lack of emails, phone calls, or timely responses unless personally assisted by Abel.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Recommendations are split; five reviewers strongly recommend the agency praising staff and service, while at least three express strong dissatisfaction and advise against using the service.

Source: 8 of 8 reviews • Confidence: medium (conflicting evidence)