Fidelity National Title

Multiple customers report significant inefficiencies, with frequent missed steps, lack of follow-through, and the need for constant customer follow-up. Several reviews mention zero efficiency or sense of urgency, describing the process as frustrating and poorly managed.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers highlight specific employees—Penny, Tara, and Claire's Arnold—as being friendly, helpful, and professional. These staff members reportedly ensure paperwork is completed and provide good teamwork and follow-up communication.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Communication issues are common, with many reviews noting vague instructions, missed calls, and lack of returned messages. Some customers felt ignored or had to repeatedly follow up, while others praised timely follow-up calls when working with certain staff.

Source: 5 of 8 reviews • Confidence: medium (mixed evidence)

The front desk is frequently described as polite and respectful, even when other staff members are criticized. This consistency suggests a positive first impression for most clients.

Source: 3 of 8 reviews • Confidence: medium-high (consistent feedback)

A few reviews mention that when key employees like Colette or Claire are out, service quality drops significantly, leading to delays and frustration.

Source: 2 of 8 reviews • Confidence: low (limited evidence)