Firestone Complete Auto Care

Multiple customers highlight excellent customer service, describing staff as welcoming, attentive, and honest. They appreciate personalized greetings, detailed explanations, and a non-pressuring approach. However, several reviews criticize rude and discriminatory behavior from front desk staff, indicating a split in experiences.

Source: 5 of 8 reviews • Confidence: medium (recurring theme of both positive and negative service experiences)

• Staff named Gary and front line girls often remembered returning customers by name.
• Customers report feeling valued and not pressured into unnecessary services.

Five reviews mention the shop being spotless and well-organized, with clean waiting and work areas. This cleanliness contributes to a positive atmosphere for customers.

Source: 5 of 8 reviews • Confidence: high (explicit mention in multiple reviews)

• Waiting area and technician workspace are described as extremely clean.

One review reports an alignment issue where eccentric bolts were not addressed despite being told they needed replacement, leading to ongoing steering problems. Conversely, other reviews praise the quality of work, particularly tire balancing and overall vehicle care, describing it as smooth and professional.

Source: 2 of 8 reviews • Confidence: low (conflicting evidence)

• One customer experienced a worn-out tire after an Audi alignment.
• Another customer praised tire balancing as excellent.

One review notes that the shop accommodated a Sunday appointment with quick service, taking the customer in and out within ten minutes, indicating capability for weekend efficiency.

Source: 1 of 8 reviews • Confidence: medium (single positive weekend service example)

• Sunday closing crew was described as awesome.

One review alleges that staff performed an unsolicited free inspection and fluid top-off despite the customer declining, and later charged for optional road hazard protection without proper disclosure. This suggests potential issues with transparency and consent regarding additional services.

Source: 1 of 8 reviews • Confidence: low (single incident of alleged misconduct)

• Customer felt pressured and undervalued during the visit.