Firestone Complete Auto Care

Multiple customers consistently praise the excellent customer service. Several reviewers specifically mention the manager, Cayl, and Frank, noting their professionalism, clear communication, and dedication to ensuring customers feel taken care of. Guests often mention feeling valued and receiving personalized attention.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Yes, several reviewers mention the shop's ability to work on vehicles with modifications. One customer with a lowered WRX specifically praised the technicians for using wood blocks to safely lift the car for an alignment.

Source: 1 of 8 reviews • Confidence: medium-high (recurring theme)

One review describes a situation where the shop was able to source tires from their warehouse to accommodate a customer's same-day need. Another review mentions the availability of an early drop-off box, allowing customers to leave their vehicle overnight for service.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

One customer had their car towed in late at night due to a tire puncture and the shop was able to complete the repair, including sourcing new tires, before closing for the night, even on New Year's Eve.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

One review expressed concerns about the shop's willingness to perform certain services, citing difficulties mounting tires and resurfacing rotors. This reviewer also mentioned issues with the shop's efficiency and handling of parts in the past. However, this represents a contrasting experience compared to the overwhelmingly positive feedback from other customers.

Source: 1 of 8 reviews • Confidence: low (conflicting feedback)