First Citizens Bank

Several reviewers express strong dissatisfaction with the bank's handling of small business accounts, citing frequent technical issues, difficulties with Zelle payments, and a frustrating customer service experience. One reviewer advises against using the bank for business purposes. However, other reviews do not mention small business services.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Multiple customers highlight excellent customer service, describing staff as friendly, responsive, and attentive. Specific praise is given to agents Brenda and Mina for their helpfulness with business loans and checking accounts. The overall sentiment regarding service is overwhelmingly positive.

Source: 5 of 8 reviews • Confidence: high (recurring theme of positive service experiences)

One reviewer reports a problematic account opening process, describing delays, unresponsive staff, and confusion over document formats, leading to a negative impression of the branch's efficiency. No other reviews mention account opening.

Source: 1 of 8 reviews • Confidence: low (single negative review)

One reviewer notes that the bank automatically places three-day holds on checks deposited via the mobile app and experiences delayed access to funds from ACH transfers, indicating a potential inconvenience for customers needing quick access to deposited money.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Customers consistently praise the Corona branch, describing it as going above and beyond to assist with various needs and offering the best customer service they have experienced. The branch is frequently mentioned as a highlight of the bank.

Source: 2 of 8 reviews • Confidence: high (recurring positive mentions)

One reviewer comments that the bank is very clean and friendly, though they express a dislike for the doors. This suggests a generally positive perception of the bank's physical environment, with minor aesthetic criticism.

Source: 1 of 8 reviews • Confidence: low (single subjective comment)