First Foundation Bank

Multiple customers consistently praise the employees as great, helpful, and polite, noting years of positive interactions.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviewers highlight reliable services, with one specifically mentioning the solid online banking app and easy bill pay, ACH templates, check deposit, and account transfers.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

One review questions the absence of an ATM, while another notes that an ATM was removed after a bank purchase but credits were provided for the first three transactions.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

One reviewer reports difficulty reaching customer service, stating that after a recent update, they could not open an account online or via phone app and never received a callback from the local branch.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One customer mentions a recent update that prevented account access online or via the phone app and noted that calls to the local branch go unanswered.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One reviewer reports that their card was randomly canceled just before Christmas, causing inconvenience, and that the issue remains unresolved after two weeks.

Source: 1 of 8 reviews • Confidence: low (limited evidence)