Five Oaks Speech Therapy Services

Several reviewers reported conflicting information about wait lists. Some parents were told there was no wait list when they called, while others were placed on wait lists for specific days like Saturdays. One review noted being told an extension would be sought if a referral expired, but this did not happen, leading to frustration.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)

Opinions vary widely. Multiple customers praised the staff as helpful, professional, and friendly, noting improvements in their children's speech and a welcoming environment where parents can sit in on appointments. Conversely, several reviews criticized the staff as unprofessional, inconsiderate, and unorganized, citing issues like unexpected therapist changes, inappropriate attire, and poor communication about wait lists and cancellations.

Source: 8 of 8 reviews • Confidence: medium (mixed evidence)

One reviewer explicitly stated that if evening or weekend hours are needed, Five Oaks is not the facility for such scheduling. The reviewer mentioned being placed on a wait list for Saturdays but later found that the center would not notify them of changes, leading to wasted time.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Multiple customers reported delays in receiving appointment reports. One parent noted receiving a speech evaluation report five months after the evaluation, only after repeatedly calling. Another mentioned being contacted six months later to schedule therapy, by which time insurance authorization had expired, indicating inconsistent follow-up practices.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Reviews highlight significant dissatisfaction with cancellation policies. One parent described a harsh cancellation policy, especially during the pandemic, where a sick child was discharged despite attempts to reschedule, and a 5-minute phone session was billed as a cancellation fee. Another reviewer criticized the center for not notifying patients of referral expirations and for dropping them without courtesy calls, emphasizing billing over patient care.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)