Flagstar Bank

Multiple customers report spending 30 minutes or more waiting for a teller, suggesting the bank is often understaffed, especially during busy periods.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention difficulties withdrawing substantial sums, such as needing approval for weekend debit card releases or being limited to $10,000 withdrawals, which they find insufficient for major purchases like cars.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Multiple reviews highlight frequent ATM malfunctions, including card retention and delayed refunds, leading to frustration and inconvenience for customers.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One reviewer notes that Flagstar reimburses ATM fees and maintains accounts without fees for employees of partner companies, while another reports occasional fee waivers without clear criteria.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

The majority of reviews criticize the bank's customer service as poor, citing unhelpful staff, long wait times, and a lack of resolution for issues like card retention and account breaches.

Source: 6 of 8 reviews • Confidence: high (recurring theme)

One positive review emphasizes the bank's local focus, noting fee waivers for employer-linked accounts and extended Friday hours, appealing to customers who prefer supporting community banks over large corporations.

Source: 1 of 8 reviews • Confidence: medium (specific praise)