Foothill Self Storage

Several reviewers praised the staff for being thorough and helpful, while multiple others described the staff as rude, untrained, and unresponsive. One review specifically mentioned a pleasant interaction with Jennifer, whereas others reported being hung up on or ignored.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

At least two reviews indicated that the facility charges extra to change payment forms, especially if the request is made late, and that the staff is unresponsive to customer inquiries.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers reported that the phone is often unanswered, particularly during holidays, making it difficult to conduct business or resolve issues.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

One reviewer experienced a unit being robbed with a lock drilled through and expressed dissatisfaction with the management's lack of response and inadequate camera coverage. Other reviews did not mention security issues.

Source: 1 of 8 reviews • Confidence: low (single incident)

A detailed review highlighted a lack of communication from management regarding a stolen unit, with the tenant reporting multiple attempts to reach them without success. This suggests poor management responsiveness.

Source: 1 of 8 reviews • Confidence: low (single incident)

One review noted the presence of a lesbian couple living out of their storage unit, raising concerns about the facility's standards, while another mentioned homeless individuals reportedly residing in units, indicating potential safety or policy issues.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)