Forest Lawn
Location
69855 Ramon Rd, Cathedral City, CA 92234
Photos
What reviewers say
Forest Lawn receives mixed reviews, with some praising professionalism and compassion while others report unprofessional and hurtful experiences.
Themes summarized from customer reviews (sample of 8)
Is Forest Lawn known for providing compassionate and professional service during difficult times?
Multiple customers highlight Forest Lawn's professionalism, empathy, and helpful staff, describing the environment as well-maintained and non-denominational, with specific praise for individuals like Dean Ehrlich, Norma, Scott Oberman's highlighted team members, Toni Cantu, Yolanda, Juan, and Harry Aslanian. These reviewers emphasize comfort, clear communication, and support during pre-planning and immediate needs.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
- Staff names praised: Dean Ehrlich, Norma, Rabbi, African American gentleman, Anna (Navy officer)
- Services highlighted: pre-need planning, chapel tours, crypt arrangements
Have there been reports of unprofessional or hurtful treatment at Forest Lawn?
One review describes a highly distressing experience where staff repeatedly denied the presence of a deceased relative, showed no compassion, and allegedly lied to the family, causing additional trauma. This contrasts sharply with the positive experiences noted by other reviewers.
Source: 1 of 8 reviews • Confidence: medium (single negative account)
- Issue: repeated denial of appointment, lack of empathy, alleged lying
Does Forest Lawn offer pre-planning services with personalized attention?
Several reviewers mention positive experiences with pre-need planning, noting patience, understanding, and last-minute assistance. Toni Cantu and Harry Aslanian are specifically commended for their accommodating and explanatory approaches.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme in pre-planning feedback)
- Key staff for pre-planning: Toni Cantu, Harry Aslanian
Is the physical facility of Forest Lawn well-maintained and inclusive?
Multiple customers describe the facility as neat, professional, and non-denominational, making it appealing to diverse groups. The chapel and grounds are noted for their upkeep and welcoming atmosphere.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
- Facility features: well-maintained chapel, grounds, non-denominational setting
Ratings
4.8
★★★★★4.8199 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Offerings
Parking
Details
- Plus Code
- RH84+6X Cathedral City, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJV7r5kUAd24AR-hRVIturuW0
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