Forest Lawn

Multiple customers highlight Forest Lawn's professionalism, empathy, and helpful staff, describing the environment as well-maintained and non-denominational, with specific praise for individuals like Dean Ehrlich, Norma, Scott Oberman's highlighted team members, Toni Cantu, Yolanda, Juan, and Harry Aslanian. These reviewers emphasize comfort, clear communication, and support during pre-planning and immediate needs.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff names praised: Dean Ehrlich, Norma, Rabbi, African American gentleman, Anna (Navy officer)
• Services highlighted: pre-need planning, chapel tours, crypt arrangements

One review describes a highly distressing experience where staff repeatedly denied the presence of a deceased relative, showed no compassion, and allegedly lied to the family, causing additional trauma. This contrasts sharply with the positive experiences noted by other reviewers.

Source: 1 of 8 reviews • Confidence: medium (single negative account)

• Issue: repeated denial of appointment, lack of empathy, alleged lying

Several reviewers mention positive experiences with pre-need planning, noting patience, understanding, and last-minute assistance. Toni Cantu and Harry Aslanian are specifically commended for their accommodating and explanatory approaches.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme in pre-planning feedback)

• Key staff for pre-planning: Toni Cantu, Harry Aslanian

Multiple customers describe the facility as neat, professional, and non-denominational, making it appealing to diverse groups. The chapel and grounds are noted for their upkeep and welcoming atmosphere.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

• Facility features: well-maintained chapel, grounds, non-denominational setting