Fred Loya Insurance

Multiple customers highlight exceptional service, mentioning specific agents like Evelyn and Karina V. who were described as friendly, professional, and quick to resolve issues. These positive experiences suggest that Fred Loya can deliver high-quality customer service when assisted by certain staff members.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Agents praised: Evelyn, Karina V.

At least two reviews describe unprofessional behavior, including staff brushing off concerns, giving the runaround, and being rude. One customer reported being ignored while staff were on personal calls, indicating a lack of professionalism in some instances.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

• Issues noted: staff indifference, personal phone use, lack of follow-through

One review mentions a policy error where the wrong car model was recorded, leading to registration suspension. The customer had to contact a different office (El Monte) for resolution, indicating that occasional administrative mistakes can occur.

Source: 1 of 8 reviews • Confidence: low (single incident)

• Error type: wrong vehicle model recorded

Two reviews note poor communication, including long hold times and unprofessional phone greetings. One customer experienced staff on personal calls while waiting, suggesting potential issues with responsiveness and professionalism in customer interactions.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

• Issues noted: long hold times, staff on personal calls