Fred Loya Insurance
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What reviewers say
Fred Loya Insurance receives mixed reviews, with praise for helpful staff and complaints about service quality and policy changes.
Themes summarized from customer reviews (sample of 8)
Is the customer service at Fred Loya Insurance generally positive?
Several reviewers praised the staff, mentioning specific agents like Ana, Diana, and Susana as being helpful and energetic, while others reported rude and unprofessional interactions.
Source: 5 of 8 reviews • Confidence: medium-high (explicit mention)
Do customers experience issues with policy rates or coverage changes?
One reviewer reported a significant increase in their insurance premium without clear explanation, citing a new California policy, while another mentioned being turned away despite wanting to pay for service.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
How often do customers have to repeat their requests or face untrained staff?
Multiple customers complained about having to visit the location multiple times and make numerous phone calls due to perceived incompetence and lack of proper training among staff.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Is the overall experience at Fred Loya Insurance satisfactory?
Opinions are split; five reviewers gave high ratings (10/10 or 5 stars) highlighting positive experiences, whereas three gave low ratings (1 star) citing terrible service, rude staff, and policy issues.
Source: 8 of 8 reviews • Confidence: high (explicit mention)
Ratings
3.3
★★★★★3.327 reviews
Location
16721 Valley Blvd, Fontana, CA 92335
Hours
Popular Times
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From the business
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Details
- Plus Code
- 3H96+HC Fontana, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ8aVTc7pMw4ARfDeIi3KGBlM
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