Fred Loya Insurance

Several reviewers mention that the office staff, particularly women, have been polite and helpful. One review specifically praises the ease of cancellation and the pleasant experience with the representative Genesis.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

Multiple customers express dissatisfaction with the pricing, stating that the company charges more than competitors like State Farm and does not offer full coverage for salvage vehicles. One reviewer canceled for a better quote, indicating perceived overpricing.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One reviewer reports a frustrating claim process, noting delays, lack of communication, and difficulty reaching agents after an accident. This contrasts with the positive cancellation experience mentioned elsewhere.

Source: 1 of 8 reviews • Confidence: low (single negative report)

Multiple reviews criticize the staff for rudeness and poor customer service, with comments about a lack of greetings, long faces, and a need for additional customer service training. Another reviewer from 2012-2015 found the staff incompetent and advised seeking a trusted broker.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

One reviewer experienced a $20 price difference between two locations, leading them to choose the cheaper option at the original quoting location. This suggests potential variability in pricing across locations.

Source: 1 of 8 reviews • Confidence: medium (specific price discrepancy)