Gateway Pet Cemetery & Crematory

Multiple customers report that the turnaround time is much quicker than expected, often within 7 to 10 business days. One review specifically mentions a 7-day wait for ashes after dropping off a pet.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Turnaround: 7–10 business days
• Pick-up service available from vets

Guests often mention receiving beautifully packaged cremated remains in a cedar or wooden box, a heartfelt poem, a certificate of cremation, and a paw print. The handling is described as professional, respectful, and compassionate.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Package includes: cedar/wooden box, poem, certificate, paw print
• Staff noted as professional and courteous

Yes, several reviews highlight that the business offers a pickup service from veterinarians, allowing owners to have the pet transported directly to the crematory after euthanasia.

Source: 2 of 8 reviews • Confidence: medium-high (specific mention)

• Pickup from vet available

One review expressed dissatisfaction with a rude staff member who refused to provide an update on the cremation process, suggesting that respect and compassion could be improved. However, the majority of reviews praise the staff's kindness and professionalism.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

• One negative experience noted regarding communication

Pricing is described as fair and reasonable. One review specifically notes a cost of $120 for cremation and $40 for shipping, indicating that customers find the price acceptable for the service provided.

Source: 2 of 8 reviews • Confidence: medium (specific mention)

• Pricing: $120 cremation, $40 shipping (reasonable)