General Auction Company

Multiple customers report significant fees, including a $20 lot fee and a 14% charge on purchases, which can substantially increase the total cost. For example, a $6,000 purchase could incur an additional $840 fee plus state taxes and DMV fees, leading to a total cost approaching $7,500.

Source: 2 of 8 reviews • Confidence: high (explicit mention of fees in multiple reviews)

• Fees include storage and commission charges.

Several reviewers mention delayed or missing payments. One customer reported not receiving an invoice or payment for an item sold for $285, despite expecting payment 30 days after sale, and multiple follow-up attempts went unanswered.

Source: 2 of 8 reviews • Confidence: medium (recurring theme of payment delays and lack of communication)

• Payment delays can result in non-payment.

Customer service is polarized: some customers praise prompt and professional service, while others criticize rudeness, poor communication, and a lack of response to complaints. One former satisfied customer noted that the departure of a top employee, Chris Kitto, led to a decline in service quality.

Source: 4 of 8 reviews • Confidence: medium (conflicting feedback on service quality)

• Positive experiences highlight professionalism; negative experiences highlight rudeness and unresponsiveness.

Reviews are mixed regarding merchandise quality. Some customers report finding good items, while others describe the small merchandise as damaged returns and larger items as having major issues. One reviewer noted that items were left exposed to rain, resulting in wet merchandise.

Source: 3 of 8 reviews • Confidence: medium (recurring theme of varied merchandise quality)

• Quality depends on the specific items; some are described as junk.

One review claims there is no reserve on auctions, suggesting transparency in bidding. However, this is based on a single review and does not address broader practices.

Source: 1 of 8 reviews • Confidence: low (single mention of reserve policy)