Gerber Collision & Glass
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What reviewers say
Gerber Collision & Glass receives praise for excellent customer service, communication, and quality repairs, though one review reports poor experience.
Themes summarized from customer reviews (sample of 8)
How responsive and communicative is Gerber Collision & Glass with customers?
Multiple customers highlight that Gerber Collision & Glass maintains excellent communication throughout the repair process. Service agents like Daniel, Ryan, and Fernando are noted for being available, providing regular updates via phone and app, and explaining procedures clearly. Guests often mention feeling reassured by these interactions.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
What is the quality of the repairs performed at Gerber Collision & Glass?
Five of eight reviewers describe the repairs as outstanding, noting that vehicles are restored to like‑new condition with meticulous attention to detail, accurate color matching, and use of OEM parts. One reviewer, however, reports a poor repair job with misaligned mirrors and overcharging.
Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)
How fast are the repairs completed at Gerber Collision & Glass?
Several guests mention that repairs are completed quickly, with some cars ready within two to three days, allowing minimal downtime for the customer.
Source: 3 of 8 reviews • Confidence: medium (multiple mentions)
Does Gerber Collision & Glass work well with insurance companies?
One review specifically notes that the estimator and point of contact, Fernando Moreno, handled all insurance tasks effectively and fought for the best possible repairs on behalf of the customer.
Source: 1 of 8 reviews • Confidence: medium (single explicit mention)
Are there any complaints about the service at Gerber Collision & Glass?
One review expresses significant dissatisfaction, citing overcharging, poor communication, delays, and subpar repair quality, including grease stains, wrong paint color, and misaligned mirrors.
Source: 1 of 8 reviews • Confidence: low (single conflicting review)
Ratings
4.3
★★★★★4.3188 reviews
Location
26847 Base Line St, Highland, CA 92346
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Details
- Plus Code
- 4QCJ+9J Highland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJEeJXRChVw4ARfO0xKHzIvXY
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