Gold Coast Dental - Riverside

Several reviewers mention experiencing both positive and negative aspects with emergency appointments. Some found the office accommodating and helpful in addressing urgent issues, with staff showing genuine care. However, others reported very long wait times, being left unattended in the treatment chair for extended periods, and feeling rushed during the consultation.

Source: 6 of 8 reviews • Confidence: medium (recurring theme)

• Positive experiences: emergency care, friendly staff
• Negative experiences: long wait times, unattended

Multiple customers expressed concerns about the thoroughness of the diagnostic process. One review noted a rapid diagnosis of extensive work (fillings and crowns) without sufficient explanation, which was later contradicted by a second opinion. Another reviewer felt the dentist was focused on generating revenue rather than addressing the root cause of the issue. There is conflicting information regarding the necessity of the recommended procedures.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Concerns: rushed diagnosis, conflicting opinions

Billing practices are a significant point of contention. One reviewer reported being asked to pay upfront for a procedure and then experiencing difficulties in obtaining a refund for an overpayment. Another mentioned being pressured to finance treatment and inquired about their credit score. These experiences suggest a lack of transparency and accountability in billing.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

Several reviewers commented on the dentist's demeanor. One described the dentist as having 'zero compassion' and feeling rushed, while another noted a lack of empathy and reassurance. One review specifically mentioned the dentist being 'extremely rude' to an assistant.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

A recurring theme is a lack of communication. One reviewer mentioned a 40-minute wait while being ignored, and another highlighted a general lack of communication as a significant issue.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Despite some negative experiences, multiple reviewers praised the friendliness and professionalism of the staff. Some specifically mentioned feeling welcomed and treated with respect, and appreciated the staff's efforts to make them feel comfortable.

Source: 3 of 8 reviews • Confidence: medium-high (explicit mention)