Golden Property Management

Multiple customers highlight that Golden Property Management, especially under Luan, responds quickly to maintenance issues, often resolving them within the same day or within 24 hours. Guests often mention Luan's attentiveness and prompt communication.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Manager Luan praised for excellent communication
• Issues typically resolved same-day or within 24 hours

Several reviewers describe Luan as the best landlady, highlighting her helpfulness, kindness, and ease of working with her. One tenant noted a smooth exit process, calling it the easiest they've experienced.

Source: 6 of 8 reviews • Confidence: high (recurring theme)

• Luan frequently called 'sweet' and 'great'
• Tenants appreciate her proactive approach

One review criticizes the company for poor customer service, alleging that Luan demanded owners perform tasks like battery replacement and refused to wait until contract expiration, leading to unresolved issues with key and control return.

Source: 1 of 8 reviews • Confidence: low (single negative account)

• Contract terminated prematurely per reviewer
• Owners reported difficulty in communication post-termination

Multiple customers note that the company is easy to get in touch with, with Luan personally handling communications effectively and promptly addressing tenant concerns.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Luan described as always returning calls
• Timely responses reported by several tenants