Golden Retreat Ranch

Multiple customers report that Briarcliff Pet Resort provides excellent care for dogs during vacations, with staff sending regular photos and updates, maintaining a clean and safe environment, and offering responsive communication. One reviewer specifically highlighted the facility manager Juliet and trainer Dave for their professionalism and kindness, noting that their dog returned happy and well-fed after a long trip. However, one cat owner experienced a serious injury and poor handling, leading to stress and additional vet visits.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Staff sends daily photos and updates
• Clean and spacious facility
• Responsive and attentive staff

Five reviewers praise Briarcliff Pet Resort for its top-notch training programs, describing it as the best handling class in Southern California and highlighting Dave's expertise and kindness. One reviewer specifically mentioned that Dave's training techniques were a game changer for their high-energy German Shepherd. Another reviewer noted that their puppy enjoys daycare and splash time and looks forward to continued training with Dave.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Dave is described as honest, experienced, and caring
• Training programs are highly effective

One reviewer reported a troubling experience with their cat, noting that the cat was injured (blood in the condo) and that staff struggled to locate the source of bleeding. The reviewer also mentioned that the cat was not welcomed, staff were allergic to cats, and a bag of food was not returned. Additionally, the reviewer had to arrange for immediate pickup from abroad and faced difficulties with refunds and communication regarding the injury.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

• Cat was injured during stay
• Staff communication issues

Several reviewers emphasize the cleanliness of the facility, crediting manager Juliet for maintaining high standards. One reviewer specifically mentioned that the facility was spacious, clean, and well-maintained, and that staff went above and beyond to ensure comfort and safety for their dog.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

• Facility is clean and orderly
• Manager Juliet maintains high standards

One disabled Marine veteran reported a concerning interaction where the manager Juliet informed them that their dog had growled at certain attendants two years prior, despite no prior notification. This led the veteran to lose confidence in the facility's ability to handle their highly cooperative dog, resulting in a decision not to refer Briarcliff to others.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

• Manager raised past behavior concerns unexpectedly
• Veteran felt unsupported