Grainger Industrial Supply

Several reviewers report long wait times for Express Pickup, often exceeding 20 minutes, with one customer experiencing a 30-minute wait and feeling that orders were prioritized unfairly.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Multiple customers highlight exceptional customer service, mentioning specific employees—Frank, Mia, Celine, and Nicole—as being extremely helpful, patient, knowledgeable, and efficient.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Staff names frequently praised: Frank, Mia, Celine, Nicole

Guests often mention that the store is extremely clean and items are neatly organized and shelved.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Store cleanliness frequently noted

One reviewer notes that certain items, such as a $60 bearing, are significantly more expensive than at Lowe's ($5.98), suggesting a perception of higher pricing.

Source: 1 of 8 reviews • Confidence: low (single negative comment)

Several reviewers express strong recommendations, describing Grainger as a true one-stop hardware store with a clean environment and knowledgeable staff, indicating a high likelihood of repeat business.

Source: 3 of 8 reviews • Confidence: medium (positive sentiment from multiple reviews)

• High recommendation rate for future visits