Guardado Insurance Services: Allstate Insurance

Several reviewers reported difficulty reaching the agency, mentioning long hold times and multiple unanswered calls. One reviewer expressed frustration about being put on hold for 20 minutes and not receiving a response after many attempts.

Source: 1 of 8 reviews • Confidence: low (single negative anecdote)

Multiple customers praised the agency for excellent customer service, describing staff as friendly, helpful, and supportive during claims. One reviewer specifically thanked the team for being part of their family and assisting through various incidents.

Source: 5 of 8 reviews • Confidence: high (recurring theme of positive service)

One reviewer complained about the agency canceling a policy without notification and failing to provide required forms, leading to confusion after three months of service.

Source: 1 of 8 reviews • Confidence: low (single negative anecdote)

One reviewer highlighted that the insurance company offers a great price alongside good service, indicating satisfaction with the cost-effectiveness.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer specifically praised Mrs. Laura Paz, calling her an awesome customer service representative.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)