H&R Block

Multiple customers highlight the friendly and helpful nature of the staff, particularly mentioning Charissa Hilton and Kristine as excellent tax experts who provide great assistance and a positive experience.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review describes a negative experience where the customer alleges overcharging and difficulty resolving a refund issue, leading the family to switch to TurboTax. Another review mentions a receipt requirement for fee disputes.

Source: 2 of 8 reviews • Confidence: medium (single negative account)

Several reviewers mention long-term relationships with H&R Block, noting they have been clients for years, including one family with over seven years of loyalty before switching due to a recent negative experience.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One review specifically praises H&R Block for accommodating a last-minute, unique tax case with friendly and thorough assistance from Charissa, indicating strong capability in handling complex situations.

Source: 1 of 8 reviews • Confidence: medium-high (specific positive case)