H&R Block

Multiple customers highlight that the staff are very helpful, supportive, and provide excellent customer care, making the tax preparation process comfortable and pleasant.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews note that the pricing is high, with one customer reporting a quoted $80 that escalated to $180, and another mentioning over $400 for three documents, indicating costs above typical expectations.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

• Pricing keywords: "terrible price", "over 400 dollars"

One reviewer experienced an address error where their return was sent to an outdated address, and despite multiple attempts, the issue was not resolved, leading to frustration and a perception of poor follow-up.

Source: 1 of 8 reviews • Confidence: low (single negative case)

• Address issue reported: outdated address, unresolved

One customer reported that their W2 forms were allegedly shredded by an employee, and another found that submitted tax information was not entered until arrival, indicating potential mishandling or delays.

Source: 2 of 8 reviews • Confidence: low (conflicting reports)

• Document handling issues: alleged shredding, delayed entry

While many customers recommend H&R Block for its friendly and knowledgeable staff, at least two reviewers advise against using the service due to high costs, address errors, and poor follow-up, suggesting mixed recommendations.

Source: 3 of 8 reviews • Confidence: medium (mixed feedback)