H&R Block

Multiple customers describe the staff as always nice and helpful, with specific praise for individuals like Kathy and Jessica who go above and beyond to assist clients.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Guests often mention that appointments are easy to get and flexible, with agents accommodating personal schedules and even allowing clients to pick up returns at a later time.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Several reviewers note that mistakes were made by staff at different locations, such as reversing names or taking fees from the wrong refund portion, though these issues were eventually corrected.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One reviewer expressed disappointment that fees were deducted from the state refund instead of the federal refund, contrary to prior agreements, leading them to consider switching to TurboTax.

Source: 1 of 8 reviews • Confidence: low (single report)

Multiple customers report that their returns were completed quickly, even on the last filing day, with staff calling them promptly and finishing the process efficiently.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)