Hamner Dental Group and Orthodontics
Location
140 Hidden Valley Pkwy Ste K, Norco, CA 92860
Photos
What reviewers say
Hamner Dental Group and Orthodontics receives mixed reviews, with praise for specific doctors and staff but concerns about costs, billing, and office management.
Themes summarized from customer reviews (sample of 8)
Is Hamner Dental Group and Orthodontics expensive?
Several reviewers describe the practice as costly, noting unexpected recommendations for additional procedures and higher-priced options like lab-made crowns that were not disclosed. One reviewer reported a significant price difference when seeking a second opinion elsewhere, paying less than $800 for similar dental work compared to over $2,500 suggested by Hamner.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
How is the quality of care from specific dentists and orthodontists?
Multiple customers highlight positive experiences with individual providers: Dr. Dhama, Dr. Martin, and the orthodontist are praised for thorough explanations, friendliness, and exceptional results, especially for pediatric and orthodontic care. One reviewer specifically mentioned the orthodontist suggesting a bleaching option beneficial for a similar dental issue.
Source: 5 of 8 reviews • Confidence: high (recurring theme)
What are common complaints about the office management and billing?
Several reviews criticize the office manager Jessica and front office staff for poor communication, lack of availability, and billing issues. One reviewer reported a poked lip leading to a staff infection with no concern from staff, and another mentioned being charged for a procedure not performed, requiring a refund request. Multiple visitors noted the front office's snarky attitudes and difficulties in contacting Jessica.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
Is the waiting experience satisfactory?
A few reviews mention long waiting times in the reception area, with one noting that multiple people expressed similar concerns during a single visit. This suggests that waiting times may be a consistent issue for patients.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
How welcoming is the front desk staff?
Opinions vary: one reviewer found the front desk staff rude and unhelpful, while another praised Jennifer for a smooth and welcoming check-in process. This indicates mixed experiences with front office personnel.
Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)
Ratings
4.5
★★★★★4.5304 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Planning
Payments
Details
- Plus Code
- VCWQ+M2 Norco, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJD-8BDjDI3IARaWK3on96T-Q
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