Hampton Inn & Suites Chino Hills

Multiple customers highlight that the rooms are spacious, clean, and the hotel is well-maintained. One review specifically praises the cleanliness and excellent front desk staff. However, a few reviews mention pest problems like cockroaches and black mold in bathrooms.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several guests describe the staff as friendly, kind, and helpful, noting warm greetings and excellent service. One reviewer mentioned a particularly attentive front desk agent named J.J., while another noted passive-aggressive behavior from a front desk employee after a complaint.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Many reviews emphasize the hotel's convenient location near shopping, dining, and freeway access. One guest specifically noted the proximity to a Taiwanese breakfast place and appreciated the location during a fire emergency.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

A few reviews mention significant concerns: several guests reported cockroach infestations near the jacuzzi and pool areas, and one reviewer noted black mold in the bathroom. Additionally, one guest complained about double power outlets with only one functional plug.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

Yes, the hotel allows pets in accordance with its policy guidelines, which was appreciated by a guest during a fire emergency. This amenity was highlighted positively in one review.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Guests frequently mention a complimentary breakfast as a plus, along with a clean and well-maintained pool and spa. Free bottled water and a spacious room layout were also noted as positive features.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)