Hampton Inn & Suites Ontario Rancho Cucamonga

Multiple reviews highlight concerns about pet-friendliness. While the hotel advertises pets are allowed, guests report insufficient pet amenities such as a dedicated area for dogs to relieve themselves and additional towels or bedding for pets. Some guests were charged extra fees without clear communication about pet services.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Pet fee: $75 per night
• Additional $110 charge disputed by one guest

Several guests mention cleanliness issues, including old blood stains on bedding and a lack of extra toilet paper rolls. One review specifically noted a large blood stain on the comforter, while another complained about only one toilet paper roll being provided.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Blood stain on comforter reported
• Only one toilet paper roll in room

Customer service is a recurring negative theme. Guests describe rude and unaccommodating staff, including a receptionist who refused extra towels, a manager who was condescending, and a front desk agent who enforced strict room access rules. One guest reported feeling unwelcome and put off by a lack of compassion.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Rude receptionist refusing extra towels
• Manager accused pet of causing spill
• Late checkout denied despite prior request

Breakfast is frequently criticized. Guests report empty milk cartons, lack of waffles despite requests, and a closing time that was not communicated well, leading to frustration. One review mentioned only bread, toast, and jam were available.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

• Milk carton empty
• Waffles not provided despite request

Positive feedback focuses on the powerful water pressure in the shower and the cleanliness of rooms. Some guests appreciate the spaciousness and comfort of the beds, and the staff were described as courteous and helpful in a few instances.

Source: 2 of 8 reviews • Confidence: medium (mixed reviews)

• Powerful shower water pressure praised
• Rooms described as very clean